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Claims Procedures

Insurance companies are usually extremely efficient when it comes to handling and processing a policyholder's claims. We work with international health insurance companies that have efficient claims handling departments. However, there are two areas that cause dissatisfaction with the claim process. These are:

Delays in payment

In the majority of cases, most claims are reimbursed in an efficient and timely manner. However, when documents are submitted to the insurance company that are incomplete or incorrectly filled out the process can slow down quite considerably. Our claims team can help to review you documents and make sure that you have all the correct paperwork. We can even file the claim directly with the insurance company, helping you to get reimbursed faster.

Pre-existing conditions

Some international health insurance plans will exclude the coverage of any pre-existing conditions, while other plans will enforce a 24 month waiting period. When you are submitting a claim you should make sure that there is proper documentation from a physician stating that the condition was not present at the start of the policy.

When an insurance company is reimbursing your claim, payment can be requested in most major currencies including, GBR, EUR, USD and RMB. You can also ask the insurer to refund your credit card, or send a check or money transfer directly to your account.

We can help you submit your claim in a timely manner, and make sure that there are no errors or mishaps that may cause reimbursement to be delayed. We have access to a direct settlement network that will ensure that there are no costly delays when you make a claim. By using the direct settlement network you can be assured of a seamless claims procedure, enabling you to receive the highest quality treatment in a timely and cost efficient manner.

If you need more information or help in making a claim, please do not hesitate to contact our team of dedicated advisers .



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